I come from the sales and customer service world, and in this new chapter,
I want to contribute a unique perspective to building
exceptional digital experiences.
About Me
Professional Summary - A little bit about myself
You can call me Nic
With over a decade of experience in customer service, sales, and business development, I
have
been fortunate to work in high-performing teams to solve
different customer needs, helping to improve customer engagement and relationships, thus
driving revenue growth and exceeding goals.
I recently successfully completed a computer programming program,and I'm excited to combine my previous
skills and knowledge with my new expertise inthe IT sector.
Passionate about programming, I am committed to continuous learning and growth, and I am
confident that my skills, drive, and dedication will make me a
valued contributor to your organization.
WIP - App to manage a soccer league, where the user can view/edit information
according
to their role(s) within the app.
The inspiration for this app comes from my Sunday league (NiagaraRec), where my
team hardly wins, but we have fun.
MVC application to assist in the administrative management of the
Niagara College Program Advisory Committees. This is a collaborative(I did not work alone)
community sponsored
project, where my group and I worked under the AGILE methodology. We
discussed, messed up, we learned, and we won! Our app was selected among 5 other teams.
Medical Office is a Universal Windows Platform(UWP) application to consume a Medical Office API.
It is a good start to have a better understanding on how to consume an API
Medical Office API is a .Net Core Web API application for understanding the basics of creating a controller-based Web API.
Using DTOs and publishing to Azure is a good start for creating an API.
MP is an MVC application to manage musician's information such as personal information, performances, among others.
On the other hand, the UI was intentionally designed as a minimalistic UI because the purpose of this project was focused
on the functionality of the app.
Nicolas always had very good skills to talk to customers and explain
technical
issues in a friendly and easy-to-understand way.
His knowledge of B2B systems is very broad and he has an easy learning curve
for
them.
Working with Nicolás, among his qualities I can highlight his initiative, the
ease with which he relates to his coworkers and superiors, his wit, his
affectionate character, and his gift for leadership.
his affectionate character and his gift of command.
I can confirm that he has a high performance, performance, and impeccable
conduct, he always goes beyond his role to obtain satisfactory results.
During this time he proved to be an excellent collaborator, committed and
responsible with his work and teamwork, he always showed his concern for
continuous improvement,
He always showed his concern for continuous improvement, by training himself
to
maintain quality in his daily tasks.
It was a real pleasure to work with him, so I know that he will know how to
fully comply with the tasks entrusted to him, so I gladly recommend him.
Working together with Nicolás in Hilti's Customer Services team, I could see
his
high level of commitment, exceeding expectations and supporting his team to
achieve their goals.
Nicolás stands out for his high level of responsibility, joy and
professionalism.
Speech-to-Text for unlocking voice data. #STT #MediaIntelligence
#Transcriptionandtranslationtools #ArchivingData #Compliance
I had the pleasure to know Nicolas during his role as Customer Service
Representative and subsequently in the role as B2B Expert at Hilti Latin
America. During this period,
I could notice the passion and effort Nicolas put into his daily duties.
Among
his main skills, Nicolas is a professional with a broad perspective of
teamwork,
passion for clients,
and B2B marketing strategy skills that allow companies to retain and obtain
leads. I strongly recommend Nicolas for marketing, sales, and customer
service
positions.
We worked together with Nicolás for more than 2 years. During that period I
met a
professional with integrity, with the ability to focus on achieving the
objectives. To achieve this, he is helped by his passion for the
client and great learning speed.
Another of the qualities I observed is his ability to work inclusively with
others, adapt to the needs of the team, and take a role to encourage the
collaboration of the other members.
This allowed our team to achieve
extraordinary results in LATAM and Nicolás was one of the key pieces in
this.
These professional qualities can be endorsed by giving as an example that in
the
company where we work Nicolás was promoted more than 4 times by different
bosses
and in different areas. Including a promotion and transfer abroad to take
responsibility not only for Chile but for all LATAM.
Nicolás is a great professional oriented to the fulfillment of objectives, a
person of integrity,
and a collaborator... much success in your new challenges.
I worked with Nicolás during his time as B2B Expert at Hilti. Nicolas was
extremely helpful with increasing the number of customers on our automated
ordering systems across
the Latin America region. He was an effective communicator, eager to learn,
and
a collaborative.
Nicolás was always friendly and a pleasure to work with. Best of luck with
your
future endeavors!
.
Gerente de Contas na Engbras / Engenheiro Mecanico - Centro Universitario da
FEI
I worked with Nicolás on the B2B integration project with the main Hilti
accounts
in Brazil. He as a regional B2B expert and I as the contact allocated in
Brazil.
We had a quick rapport in the work and Nico was always very helpful when I
called him, besides being extremely efficient and competent in the tasks
that
were his responsibility.
HR Local Process Administrator for Mexico, Colombia & Central America
I had the opportunity to work together, in different teams, with Nicolas
during
his time in Customer Service for Hilti Chile and later in his time in B2B
for
the Latin America region and I can say that he is a professional who is
always
committed to his team and its objectives and is always willing to help.
I can conclude that he is a professional who
is always committed to his team and its objectives and is always willing to
help.
An excellent element that adds value to the team he joins.
Commercial Manager| Business Manager | Trade Manager | Sales Manager
Nicolás is a professional who has always shown human warmth, I worked with
him in
Chile and he constantly had a passion for the client and went the extra mile
to
solve situations, working as a team and with his experience, a professional
who
undoubtedly adds value.
situations, working as a team, and with his experience, a professional that
undoubtedly adds value.
Nicolás is a professional capable of performing different operational tasks
in
customer and commercial management.
Excellent element in multidisciplinary teams promoting synergy and the
achievement of common objectives.
Nicolas is a high-performance professional. He possesses leadership
characteristics, self-management, resolution, and a deep sense of teamwork
and
camaraderie.
I have had the privilege of working with him, and I have learned as much
from
his experience and capacity on a professional level as I have on a personal
and
human level. There is no doubt that any organization
that counts among its resources with him, will gain great value in all
aspects
and factors. Highly recommended for the success of any operation.
Nicolas has been one of the best contacts to work with during my time as a
global
representative. As my main contact for Latin America, he proved to always be
helpful,
collaborative, experienced, and a pleasure to work with. I had no issues
when
performing implementations alongside him as he was always willing to take
time
to work through issues,
regardless of any language barrier that existed (his English is as great as
his
Spanish).
I thoroughly enjoyed my time working with Nicolas on the eB2B team and am
sure
that he will continue to excel in any position that he possesses. Thank you
Nicolas!