About Me

Professional Summary - A little bit about myself

You can call me Nic

With over a decade of experience in customer service, sales, and business development, I have been fortunate to work in high-performing teams to solve different customer needs, helping to improve customer engagement and relationships, thus driving revenue growth and exceeding goals.

I recently successfully completed a computer programming program,and I'm excited to combine my previous skills and knowledge with my new expertise inthe IT sector. Passionate about programming, I am committed to continuous learning and growth, and I am confident that my skills, drive, and dedication will make me a valued contributor to your organization.

C#
Boostrap
.Net
javascript
CSS
Github
Html
SQL
Visual Studio

Portfolio

Projects - Overview of my portfolio

Testimonial

Some excellent professionals I worked with say:

Adriana Escobedo

Digital Operations Leader at Hilti Latin America

Nicolas always had very good skills to talk to customers and explain technical issues in a friendly and easy-to-understand way. His knowledge of B2B systems is very broad and he has an easy learning curve for them.

Alondra Garcia

Trainer Customer Service at Hilti Latin America

Working with Nicolás, among his qualities I can highlight his initiative, the ease with which he relates to his coworkers and superiors, his wit, his affectionate character, and his gift for leadership. his affectionate character and his gift of command. I can confirm that he has a high performance, performance, and impeccable conduct, he always goes beyond his role to obtain satisfactory results. During this time he proved to be an excellent collaborator, committed and responsible with his work and teamwork, he always showed his concern for continuous improvement, He always showed his concern for continuous improvement, by training himself to maintain quality in his daily tasks. It was a real pleasure to work with him, so I know that he will know how to fully comply with the tasks entrusted to him, so I gladly recommend him.

Claudio Espinosa

Account Manager

Working together with Nicolás in Hilti's Customer Services team, I could see his high level of commitment, exceeding expectations and supporting his team to achieve their goals. Nicolás stands out for his high level of responsibility, joy and professionalism.

Nicolas Sierra-Ramirez

Speech-to-Text for unlocking voice data. #STT #MediaIntelligence #Transcriptionandtranslationtools #ArchivingData #Compliance

I had the pleasure to know Nicolas during his role as Customer Service Representative and subsequently in the role as B2B Expert at Hilti Latin America. During this period, I could notice the passion and effort Nicolas put into his daily duties. Among his main skills, Nicolas is a professional with a broad perspective of teamwork, passion for clients, and B2B marketing strategy skills that allow companies to retain and obtain leads. I strongly recommend Nicolas for marketing, sales, and customer service positions.

Rodrigo Moraga

Customer Service Manager

We worked together with Nicolás for more than 2 years. During that period I met a professional with integrity, with the ability to focus on achieving the objectives. To achieve this, he is helped by his passion for the client and great learning speed. Another of the qualities I observed is his ability to work inclusively with others, adapt to the needs of the team, and take a role to encourage the collaboration of the other members. This allowed our team to achieve extraordinary results in LATAM and Nicolás was one of the key pieces in this. These professional qualities can be endorsed by giving as an example that in the company where we work Nicolás was promoted more than 4 times by different bosses and in different areas. Including a promotion and transfer abroad to take responsibility not only for Chile but for all LATAM.

Washington Alegria

Area Sales Manager at Hilti Chile

Nicolás is a great professional oriented to the fulfillment of objectives, a person of integrity, and a collaborator... much success in your new challenges.

Christopher Terry

Product Owner

I worked with Nicolás during his time as B2B Expert at Hilti. Nicolas was extremely helpful with increasing the number of customers on our automated ordering systems across the Latin America region. He was an effective communicator, eager to learn, and a collaborative. Nicolás was always friendly and a pleasure to work with. Best of luck with your future endeavors! .

Diego Ximenes

Gerente de Contas na Engbras / Engenheiro Mecanico - Centro Universitario da FEI

I worked with Nicolás on the B2B integration project with the main Hilti accounts in Brazil. He as a regional B2B expert and I as the contact allocated in Brazil. We had a quick rapport in the work and Nico was always very helpful when I called him, besides being extremely efficient and competent in the tasks that were his responsibility.

Axel Cosio

HR Local Process Administrator for Mexico, Colombia & Central America

I had the opportunity to work together, in different teams, with Nicolas during his time in Customer Service for Hilti Chile and later in his time in B2B for the Latin America region and I can say that he is a professional who is always committed to his team and its objectives and is always willing to help. I can conclude that he is a professional who is always committed to his team and its objectives and is always willing to help. An excellent element that adds value to the team he joins.

Yader Bonilla Sotelo

Commercial Manager| Business Manager | Trade Manager | Sales Manager

Nicolás is a professional who has always shown human warmth, I worked with him in Chile and he constantly had a passion for the client and went the extra mile to solve situations, working as a team and with his experience, a professional who undoubtedly adds value. situations, working as a team, and with his experience, a professional that undoubtedly adds value.

Lorena Farias

Project Development Manager

Nicolás is a professional capable of performing different operational tasks in customer and commercial management. Excellent element in multidisciplinary teams promoting synergy and the achievement of common objectives.

Paulo Diaz

Account Manager at Hilti Group

Very good professional with many attitudes in teamwork.

Lic. Matias Konrad

Supervisor - Manager - Administrator

Nicolas is a high-performance professional. He possesses leadership characteristics, self-management, resolution, and a deep sense of teamwork and camaraderie. I have had the privilege of working with him, and I have learned as much from his experience and capacity on a professional level as I have on a personal and human level. There is no doubt that any organization that counts among its resources with him, will gain great value in all aspects and factors. Highly recommended for the success of any operation.

Amaj Ahmed, MBA

Digital Business Analyst

Nicolas has been one of the best contacts to work with during my time as a global representative. As my main contact for Latin America, he proved to always be helpful, collaborative, experienced, and a pleasure to work with. I had no issues when performing implementations alongside him as he was always willing to take time to work through issues, regardless of any language barrier that existed (his English is as great as his Spanish). I thoroughly enjoyed my time working with Nicolas on the eB2B team and am sure that he will continue to excel in any position that he possesses. Thank you Nicolas!